How to access Letter Templates( Edit/View):

Figure 1a:

Figure 1b:

Figure 1c:

• On the Top Menu Bar, click .
  • Scroll down and click Letters

• • Loading Default Letter pop-up box will appear:
    
    • Select Yes or No 
      
      

Figure 1b:

• Letter Loaded in Both English and Spanish (Yes was selected 1a)

Figure 1c:

• How to edit/view Letter Template
  • Double click desired Letter (Account Past Due was selected)
    • A pop-up will appear in word format
      • You are now able to changes to your template, when Done, click .
    • A pop-up will appear, you rename the Letter if desired, click OK when Done.